Returns & Shipping FAQ's
Where do you ship to?
At this time, we only offer shipping to addresses within Australia.
They must be a physical address as Private Couriers do not accept PO Boxes.
We do not offer a pick up/Click and Collect service.
How long will my order take?
Once your order has been confirmed, it can take approximately 2 to 10 business days to receive, however this time frame may vary.
Our warehouse is located in Melbourne, Victoria. Please refer to the table in our shipping policy to assess indicative Transit Times based on orders processed before 12noon.
What is your returns/exchange policy?
Unfortunately we don't offer refunds or exchanges for change of mind.
Please ensure you have checked your cart before confirming your order.
There are certain situations where refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts
Refer to our full return policy here
General FAQ's
Who is the Liptember Foundation?
The Liptember Foundation is the respected leader when it comes to women's mental health in Australia. We deliver an informed impact by investing in tailored women’s mental health outcomes, focusing on research, advocacy and education, while collaborating with government, industry and community.
Founded in 2010, the “Liptember” flagship fundraising campaign has encouraged people to wear lipstick throughout the month of September as a light-hearted and fun way to raise awareness and vital funds for women’s mental health, raising millions of dollars to date.
We exist to ensure every woman can achieve their optimal mental health.
If you want to read more about the impact we make, please visit our website.
How does my purchase help?
All proceeds from this store are donated to the Liptember Foundation, who directly support women's mental health in Australia. (ABN: 92 143 925 455)
To see the real impact your purchase is making, visit our website.
Why women's mental health? and not everyone?
There is no doubt that mental health is important for all genders; however, as a result of both biological and gender-related differences, women can suffer from certain mental health conditions at higher rates than men.
A range of factors can lead to a woman experiencing poor mental health - psychological, biological and social - all of which can change over a woman’s life.
Biological factors like menstruation, menopause, pregnancy and birth; as well as certain experiences such as miscarriage, ovarian or cervical cancer, can each present unique and diverse mental health conditions specifically for women.
I'd love to support further - what else can I do?
Our work is made possible thanks to the support of our incredible community and network of partners.
Whether you want to raise money or raise awareness, both are critically needed to ensure every woman can achieve their optimal mental health.
There are a range of ways to get involved with the Liptember Foundation and support women’s mental health.
- Fundraise: Participate in annual flagship fundraising event - Liptember.
- Donate: make a regular or one time donation here